Customer Testimonials
Thank you to Miguel, TJ, and Chris for the great experience purchasing our 2026 Atlas! We really appreciated the hospitality at the dealership and how prompt, professional, and cordial the team's communication was throughout the process. Since we were traveling two hours to complete the purchase, it was especially helpful that all the details were worked out ahead of time. There were no surprises when we arrived, and everything went smoothly from start to finish. We truly appreciated the team's effort to make the entire experience easy and enjoyable. We would absolutely recommend working with this team!
My experience was good. There was another issue with my vehicle. Mark the representative explained very thoroughly and it was other warranty. Thank you!
Well informative on taking care of the issues at hand. They took care of everything that needed done in a timely manner. Very friendly service we never have an issue you with them going over and beyond to help us get everything taken care of. Thank you so much for all that our Volkswagen does for us.
Raymond and Ricky are the BEST 2 service guys! They are very professional and best customer service. They always make sure my car is taken care of the best and correct way. THANK YOU RICKY and RAYMOND
No pressure sales is great! Anthony was exceptional. Very friendly and knowledgeable about the cars.
Quick service and friendly staff. Raymond Grossi my service advisor is always friendly and very helpful resolving my issues. I would highly recommend him to take care of your service needs. From reception to techs. Great people.
The Sales Rep listened, showed me excellent vehicles, was patient, knowledgeable, explained options and generally seemed to care about providing the best possible service.
Finally a great experience with a dealership!! thanks to you all for a fun time, ethical fair transaction
Nice place to do business with
Carlos was extremely helpful and made buying my GMC Seirra truck quick, painless and very easy.
We always enjoy seeing Carlos. We appreciate all he does to help along with his kind, gentle sprit. We also appreciate the rest of staff and all they do behind the scenes.
Shaun, sales rep, was Terrific. Jackie in Finance was also great. I had asked for carfacts, but don’t see in with my buyers packet, in car pocket, ( passenger front) I could pick up, around Thanksgiving, when I come back with my Replacement key fob, so the key man can cut it, so I can have a spare car key. Thanks !!
Great customer service!
I had a great experience with Volkswagen of Ocala! The team was professional, helpful, and made the entire car-buying process smooth and stress-free. I truly appreciate their hard work and dedication in helping me get into my new vehicle. Highly recommend!
The experience was great I felt comfortable and respected and given options . They also treated us like family they explained everything from the test driving of the car to signing paperwork .
David was great and very knowledgeable. He was patient with all my questions.
They are the only dealership in town that will actually work with you. This is our second car and we’ve loved both!
(Translated by Google) Excellent service (Original) Excelent service
Recently purchased a used vehicle from Volkswagen of Ocala and had a great car-buying experience with them. I very much appreciate how courteous, reasonable, and transparent the staff members from both sales and finance were that day. It was especially a pleasure to work with David -- he's a very helpful and likable salesman I'd absolutely recommend to anybody. Glad I did business with an honest and welcoming dealer full of great people.
Another flawless experience at VW. Can't recommend high enough.
I can honestly say that Volkswagen of Ocala is one of the best—if not THE best—dealerships I have ever visited in my entire life buying cars.From the sales representative to the finance department, everyone was super clear, honest, and completely transparent throughout the whole process. There were absolutely no surprises at the end! Their team is exceptionally respectful, helpful, and genuinely customer-focused.Highly recommended to anyone looking for an honest transaction and stellar service!"
Excelente customer service Carlos did sn amazing job. I thought I had to wait till next year to get the car and Carlos made it happen!!
I really like the people at VW of Ocala. Everyone is very friendly. Ricky from service is very nice and understanding of my needs. I have been coming here for a couple of years for my car needs. Carlos is very nice all the people I worked with yesterday went above and beyond to help us. I love my new atlas already. Thank You all
This is my second car that I have purchased from VW of Ocala, specifically with Carlos Hernandez. Every time he goes above and beyond to help me get exactly what I want. Carlos is family!
Isaiah has been great to work with! Overall process was relatively smooth and they were very accommodating of my schedule and circumstances.
Low stress, friendly people, offering customers to look and make their own decisions and choices about VW offers. Enjoyed working with sales and finance folks.
I bought my VW Jetta on line. Never visited the dealership. However, Shawn should me the professionalism and cougars if I was seated in front of him. My requests were handled timely and my overall experience with this purchase would have me come back or highly recommend. Craig H. Greenville SC
Everyone I encountered throughout the dealership was friendly. My service advisor Mark is knowledgeable and was on top of everything when it came to my car. I was also very impressed with the lounge while waiting for my car.
Worst service department! My service advisor was rude. He was not helpful. He stated he took another customers part he lacked professionalism. The service manager has helpful but I would never return. They provide a rental when I stated my car was under warranty for a drivability issue I have 5 kids a Jetta isn’t cutting it. Fez was by far the worst experience I have ever had at a dealership. I even had to co fact some one from another department to get help. Smh would NEVER recommend them
Took my vehicle for regular maintenance and it was taken to the back quickly. Brought it back in a timely matter and explained everything they did to it. Definitely a good experience.
Very nice and comfortable and great amenities like snacks and coffee. Very trustworthy Enjoy bringing my car to this location. Just bought another new one.
I recently purchased a preowned 2023 Nissan Rogue from Volkswagen of Ocala, and it was easily one of the best car-buying experiences I've ever had. I was dreading the typical dealership back-and-forth, but David Peraita made the whole process straightforward and transparent. There were no hidden fees or aggressive sales tactics—just clear communication and a genuine effort to help me find the right fit. Dealership manager TJ kept everything organized and professional, and the finance department was quick and upfront. In and out without any stress. 5 stars all the way!
The service was exceptional from we walked in the building until we left. The staff was friendly as well as professional, not to mention the hospitality with snacks and beverage. The wait was long, but it was worth it.
I'm really impressed with the level of service! They're knowlegable, professional and timely! I highly recommend this dealership. I dealt with Mr. Fuentes and cannot say enough about his efforts to provide excellent customer service. Well done!
Shawn Girton was unfailingly helpful in my purchase of a VW Jetta. I made this purchase remotely and Shawn showed the professionalism and courtesy as if I was present at the dealership. Craig H. , Greenville SC
Fez is my go to in service. Everyone is super helpful and happy to help. Pricing isn’t outrageous and communication is great. I use the service department and have purchased a new vehicle before from VW Ocala.
I appreciate Mr Kodak and the team with all there help.they are amazing peers. I recommend there services to family and friends 🧡
Mark C is an excellent service advisor. The VW team delivers on their promises. Genuine parts are expensive so the service needs to be top notch.
Great service department and very timely.
Emily Carlos and every member of the Getty team are fantastic. Thanks again! We will definitely recommend the Ocala location to anyone looking for a good place to do business.
(Translated by Google) Kindness, great customer service, and responsibility! Thank you, Fez, for your services! You're the best! (Original) Amabilidad, bien servicio al cliente, responsabilidad! Gracias Fez por tus servicios! Eres el mejor!
The employees are so friendly and helpful.
Always a pleasure to be in their care. They are helpful, kind and friendly. They always make sure I am taken care of.
They are the best. I can honestly say that I highly recommend this dealership service department.
I would give ten stars if possible. They are professional, never pushy and this is why I am returni g customer for past 7 yrs
Everyone was professional and courteous. Exceptional job!
We had our Auto Butler done and our car was so clean.
Carlos was very helpful and tried to get us any deal to help us make this happen can’t thank him and Volkswagen enough for this help.
Because I've always had a good experience at this Volkswagen dealership.
Always a pleasure dealing with the Team from Volkswagen of Ocala...A litle pricy, but you can be sure they did the job right...
I came in to diagnose why my car had a bad shake as well as an obvious pull to the right. Mark's diagnosis was exceptional, he notated $12,000+ worth of issues needing to be addressed, literally everything wrong with my car and included a video of everything. People, it's a 2017 beetle with close to 90,000 miles. I might as well have totalled it out on the spot. I called around and I was able to get 4 new tires, an alignment, new brake rotors on the rear, and new brake pads on the front for the price VW quoted me for ... Read More Google - Oct 6, 2026
Devada helped me with my purchase and I would highly recommend this dealership to anyone shopping new or used.
Very friendly staff they answered all my questions and provided many options for me isaiah gray was a great sales person as was Jackie
Beware!! I have been to this dealership many times over the years. Just be very aware and get a second opinion.
Took it in for passenger airbag light. Said water got into sensor and it needed to be “replaced”. Wanted a lot of money to do the work. Also said it needed new spark plugs…Problem with them saying that is the coils and spark plugs were recently changed. 🧐
Took car to my mechanic (not sure why I didn’t go to him to begin with). He ran all sorts of diagnostics and looked everything over.
Well, lo and behold ... Read More Google - Sep 30, 2026
Always a fight with management to get a good deal.. Shawn was great cool dude if he were to go to a different dealer they'd have my business. I dont expect miracles but for our 3rd vw inles than 5 years you think negotiations wouldn't be so hard.
Shawn was very knowledgeable and helpful. This is the second car we bought from Shawn and are very pleased
Very pleased with the service that we got from Sean and the overall experience of dealing with Volkswagen dealership.
Don’t go here, people are bad, they rip you off once you walk in all eyes on you. General manager real know it all and you sit for 30min to an hour while they’re either sitting down or talking to co workers just go somewhere else,
Overall, I really like my new VW, and I want to give credit to Lauro because he was patient, helpful, and good to work with throughout the buying process.
Unfortunately, I’ve had several hiccups that have taken away from what should have been an exciting experience with a brand-new vehicle. After purchasing the car, I had to make multiple trips back and forth to the dealership because my second key was missing. Thankfully, the key was eventually recovered, but it was still an inconvenience and took additional time out of my day.
Then, only days after getting the vehicle, ... Read More Google - Sep 25, 2026
I didn't have a good experience with my rental car; it is under warranty until I return it, yet my wiper blades were damaged and they wouldn't replace them—they said I had to pay for it.
David was great! He was friendly, knowledgeable, and very honest. He also gave us a lot of information that helped us make our decision.
The effort shown by the sales personal was above expectations. The work done to arrive at a good deal is much appreciated. I highly recommend Ocala VW.
Carlos was more than helpful and caring when he helped me trade in my VW. I ended up with a much nicer updated car for a great price and was treated great. Couldn’t have asked for a better experience.
Tried to get explanation about my navigation system and how it works. But as soon as I leave the lot it quits working. Not very Happy.
My experience with the Volkswagen ID.4 has been extremely disappointing. I want to make it very clear that my frustration is with the vehicle and the brand experience, not with the employees at the dealership. In fact, Ricky in the service department has been excellent, professional, helpful, and has always tried to do his job the best way possible.
What makes this situation even more frustrating is that this vehicle is still under a lease with approximately eight months remaining, and despite not even reaching the end of the lease, it has already become an ongoing source of expensive repairs ... Read More Google - Sep 4, 2026
Volkswagen thank you so much for taking the time to help not just me but my girls find the perfect car for our family ! Carlos Hernandez we would not have been able to go through this process or make this decision without you ! Thank you thank you !
Excellent experience. No games and everyone was respectful and professional. This is how car buying should be.
A high class low pressure dealership with excellent sales people and an all-around great atmosphere
Staff was very nice and attentive. Specially David and Awilda. The only negative thing I have to say it's that it took too long to get our cars. We spent there around 9 hrs.
Isaiah and the rest of the team were pleasant and helpful. Although the process was not fast, it was straightforward.
Excellent service from the BW dealership and Mr. Carlos Hernandez. He explained every detail of the transaction with great professionalism regarding the 2026 Tiguan. I am grateful and satisfied; I would highly recommend him. He is an affable person who inspires confidence throughout the entire process. 👌
Great “David Peralta” did great help!!!!! But me on a 2023 toyota tacoma amazing price
I bought my first new vehicle in my whole life recently at Volkswagen of ocala. A 2026 Jetta sport. Super great experience. Shawn was my salesperson. He was more than helpful in making sure everything went smoothly. From the day I walked in to look at this vehicle until the day I bought it there was never any high pressure sales techniques used. Thanks Shawn and VW of Ocala
We are pleased with the work performed, as well as the staff whom helped us. They were very nice and professional
Very pleased when coming into here. Everyone one in here I very nice and it was a pleasure talking with David peralta.
They were friendly and helped get me the car I wanted. Easy to work with.
I had an exceptional experience with the Volkswagen dealership in Ocala. The customer service provided was outstanding, surpassing the basic expectations. Notably, they went above and beyond by personally picking me up from the Orlando airport and subsequently calling me a few days later to ensure that my car and overall experience during the return trip were satisfactory.
Carlos Hernandez, did an amazing job getting me approved. Himself and the whole back end team really made this happen for me. Not to mention beyond amazing customer service all around. I highly recommend Carlos as your salesman. He stood with me until I drove off the lot. You won’t regret going with Carlos. Thank you Carlos and the whole team involved on getting me approved with the price point I wanted to be in.
Carlos was fantastic. Really super nice to work with . Thankyou Carlos you made this really easy for me.
Great friendly service. Very good at email communications. Had a great time and was taken care of well.
Awesome customer service and care. Effortless, efficient and easy to trade my vehicle and get a new VW SUV. Wonderful people. Thank you for everything!
Shawn was very attentive to my Needs. He was very knowledgeable and courteous. I am a very loyal customer due to Shawn. My next purchase will be because if Shawn .
Carlos definitivamente es de los mejores vendedores, siempre ayuda a sus clientes a tener su mejor experiencia y sin dudas te recomendara siempre la mejor opción .
I paid to have my air conditioning analyzed and only Freon was added. It still blows hot air. My fob wasn’t working so I removed another fob that I use for my community gate and now no problem starting my car