Customer Testimonials

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DealerRater Feb 16, 2025

Brandon Boland was absolutely amazing! He made me feel comfortable buying my first car and made everything simple. Amazing!

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DealerRater Feb 16, 2025

Lots of car inventory, modern facilities with comfy waiting area and lots of snacks. Easy transaction start to finish with Shawn.

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DealerRater Feb 15, 2025

Thank you Brandon for your help, honesty and kindness when we purchased our VW Atlas. I Love my new car!!!!

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DealerRater Feb 15, 2025

He was very helpful in the decision process, and overall made the day very smooth.

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DealerRater Feb 15, 2025

⭐️⭐️⭐️⭐️⭐️ We had the absolute pleasure of working with Shawn Girton when purchasing our VW Tiguan this Valentine’s Day, and we couldn’t be happier with the experience! This was an especially exciting moment as it was my daughter’s very first car purchase, and Shawn made it truly special. From start to finish, Shawn was professional, patient, and incredibly knowledgeable. He took the time to walk us through every detail, answered all of our questions, and made sure my daughter felt confident in her decision. His friendly and personable approach made the entire process smooth and stress-free. Thank you, ...

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Google Feb 14, 2025

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Google Feb 14, 2025

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DealerRater Feb 14, 2025

I was very happy with our new purchase Shawn Girton is great knows how to explain everything about the car buying experience.

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Google Feb 13, 2025

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Google Feb 13, 2025

Excellent customer service. Thanks Ricky Vallejos.

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Google Feb 13, 2025

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Google Feb 11, 2025

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DealerRater Feb 10, 2025

This is a great dealership flying in from Pittsburgh every thing was ready car was for me to ship back to Pittsburgh the car so great matthews and Chris were great took pictures for me of the car going on the trailer for me went a piece my minde for me this dealership is the best thank you

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Google Feb 8, 2025

Everyone is friendly and knowledgeable but the wait is extreme. I was there for 3 hours. Did they go over my vehicle the whole time?? I know they didn't because my vehicle was sitting outside the shop area as I walked the lot looking at new cars. What good is an appointment???

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DealerRater Feb 7, 2025

Robert was extremely helpful and knowledgeable in the car buying process. I would highly recommend him.

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Google Feb 5, 2025

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DealerRater Feb 5, 2025

“Exceptional service with knowledgeable staff, transparent pricing, and a smooth, stress-free car buying experience. Highly recommended!”

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Google Feb 5, 2025

Shawn is amazing!!

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Google Feb 5, 2025

I had a very good experience,service personnel were very professional. Although is an hour and a half from my home I will return good job guys.

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Google Feb 5, 2025

It's been long years since I enyoy buying a car. What a great sales team this Ocala Wolkwagen have; From the phone answering personnel, the Sales Manager making the sales deal happen according to my budget, state of the art financial document signing administered by a person that obviously loves his job and young Sales man Matt that still is making sure that I am a very satisfied customer. In one word OUTSTANDING SERVICE! THANK YOU MUCH!!

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Google Feb 5, 2025

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Google Feb 4, 2025

Everyone there was extremely helpful, especially our sales person Matt.

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Google Feb 4, 2025

I had an excellent experience at this dealership! Shawn and the entire team worked tirelessly to ensure we got the deal we wanted. They were knowledgeable, friendly, and genuinely cared about getting us into the right car at the right price. Their effort and dedication truly stood out, making the whole process smooth and stress-free. Highly recommend this dealership if you're looking for top-notch service and a hassle-free car buying experience!

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DealerRater Feb 4, 2025

Alex was the first contact with the dealership, he represented the dealership well. Afterward I also spent time with Brandon and Shawn. All professionals. Finished out with Gary, explained everything in detail, explained everything in detail that I asked. Represents the dealership well.

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Google Feb 4, 2025

Great people

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Google Feb 4, 2025

Carlos was fantastic to deal with.

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Google Feb 4, 2025

I have been with VW of Ocala for 12 years after relocating from the Frozen North . 3 vehicles have been serviced here and 2 of them were purchased here.I have absolutely nothing but praise for this establishment. I am going on my third salesperson.and my second service associate. This is an extremely clean business. It is a relaxing experience to come here even for a simple oil change . Former and future folks here are Merik..Victor..and Carlos..Danny and Fez and now Tyler. Danny and Carlos always make a point of greeting me..I could not ask for a better ...

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Google Feb 4, 2025

Fez in the Service department was exceptional. He was professional, explained the process well and was extremely helpful.

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Google Feb 3, 2025

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Google Feb 2, 2025

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DealerRater Feb 2, 2025

VW of Ocala is the best, they are all friendly no pressure to purchase and look out for the customer. Carlos, Veno and TJ were awesome to work with I highly recommend VW of Ocala for your next vehicle. 👍🏾

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Google Feb 1, 2025

Bought a used car late on a Sunday. After getting it home food out the key was broken and it was missing the jack and lug wrench. Got with them on Monday and they did replace the key and are still waiting on the jack kit replacement to come in. Thank you!!

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Google Jan 31, 2025

It’s always a pleasure having my vehicle serviced here.

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Google Jan 31, 2025

Excellent

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Google Jan 30, 2025

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Google Jan 30, 2025

Awesome will go no where else.

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Google Jan 30, 2025

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Google Jan 29, 2025

Great job and service

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Google Jan 29, 2025

Great service and nice people

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Google Jan 29, 2025

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DealerRater Jan 29, 2025

Awesome customer service!!! Carlos is really nice person! You guys should come and visit him!

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Google Jan 28, 2025

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Google Jan 28, 2025

This dealership went above and beyond to help me and diagnose the problem with my car. I had to travel an hour to come here, after attempts to resolve the issue at my local dealership. I will now travel every time I need maintenance or service of any kind.

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DealerRater Jan 27, 2025

Carlos was professional, knowledgeable, and attentive. He made the process seamless and exceeded our expectations!

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DealerRater Jan 27, 2025

Robert Oconnell went above and beyond to assist with a pleasant buying experience. He had great customer service and was satisfactory in every aspect of our experience at Volkswagen of Ocala!! I would rate our experience with Robert Oconnell as a 5+ rating!!

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DealerRater Jan 26, 2025

Shawn Girton was a great help! I came in with a limited budget and he helped me find the perfect car! Highly recommend:)

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DealerRater Jan 26, 2025

I recently had the pleasure of working with Carlos who exemplified the highest standards of customer service. From our first interaction, it was clear that he was not just focused on making a sale, but genuinely committed to understanding and meeting my specific needs.

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Google Jan 25, 2025

I had a great experience making my purchase at this dealership. Carlos and Eric were kind enough to take the time and work with me and finally put me in a great vehicle. Even if you don’t have perfect credit go see these guys chances are they will find a way to meet or exceed your expectations just like they did with me. As a disabled Vet this vehicle will make a HUGE difference in my quality of life providing the comfort I need to get around. Thank you to the team at VW Ocala for being there for ...

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Google Jan 25, 2025

I had an outstanding experience at Volkswagen of Ocala! From the moment I walked in, I knew exactly what I wanted—the color, the price point and Carlos H. made the entire process seamless. He was personable, professional, and incredibly knowledgeable, taking the time to explain every detail and ensure I felt confident in my decision. His friendly demeanor and attention to detail truly made me feel like family. Thanks to Carlos, we closed the deal on the spot, and I couldn’t be happier with my new Volkswagen Atlas! If you’re looking for top-notch service and a stress-free ...

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Google Jan 24, 2025

As always excellent service!

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DealerRater Jan 24, 2025

Robert is not pushy and that's refreshing for a car salesman. Would reccomend him.

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Google Jan 23, 2025

Excellent service

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DealerRater Jan 23, 2025

The buying process was smooth and transparent, Sean worked well with us to get the numbers right and all was well.

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Google Jan 22, 2025

Ocala VW always do a great job..

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Google Jan 22, 2025

Excellent service and very good car wash

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Google Jan 22, 2025

Fez is great! Thank you.

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Google Jan 21, 2025

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Google Jan 20, 2025

It took a while but I expected that. Plus my problem was fixed in the time they had it. It was hours shorter than when I went to the Leesburg dealer for them just to see what I needed. The price was much better, too. No complaints but I wish my service technician would smile. 🙂

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Google Jan 20, 2025

Shawn Girton was AMAZING!!! I came in with a limited budget and he got me the PERFECT car along with AMAZING service! Highly recommend! 🙂

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Google Jan 19, 2025

Went in to get coolant and was pleased very much. Thank you for hooking me up for my TDI.

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Google Jan 18, 2025

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DealerRater Jan 17, 2025

I recently purchased a vehicle from VW of Ocala, and it was hands-down the best car-buying experience I've ever had! Alex, the salesman I worked with, was absolutely fantastic. He was low-pressure, friendly, and incredibly patient throughout the entire process. He answered all my questions and made sure I felt comfortable every step of the way. Alex truly went above and beyond to provide an excellent experience, and I highly recommend working with him! The finance representative was also amazing. They explained everything clearly and made the paperwork process quick and hassle-free. Overall, I couldn’t be happier with ...

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Google Jan 16, 2025

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DealerRater Jan 16, 2025

Made our shopping experience easy and were helpful and kind. Helped us even with less than an hour before closing

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Google Jan 16, 2025

Caleb was great and got my car back same day!

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Google Jan 15, 2025

Their team worked quickly to get me back on the road. Enjoyed the snacks and coffee machine.

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Google Jan 15, 2025

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Google Jan 13, 2025

Awesome service dept Last time I was here my wifes car was stalling, they have a super reasonable $100 flat diag fee, which Ricky got covered with my warranty. Its been months definitely fixed my problem and they even washed it for me. This time I was scheduled with Tyler and both of these are guys super professional and know what theyre doing. The service manager is on the scene and seems to know exactly whats going on, even knew who I was and asked about my exp on the way out. I have no problem giving my keys to the ...

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DealerRater Jan 12, 2025

Great place. They tell you how it is and will explain everything. Drove 5 hours just to do business with them and it was worth it.

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Google Jan 11, 2025

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Google Jan 10, 2025

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Google Jan 9, 2025

Great service

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Google Jan 9, 2025

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Google Jan 9, 2025

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Google Jan 9, 2025

Professional and helpful

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DealerRater Jan 9, 2025

Robert was fantastic to work with. He was knowledgeable, patient, and answered all of my questions.

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Google Jan 9, 2025

Very very pleased with my purchase and service I received from Robert and Gary at the Volkswagen Ocala dealership! The atmosphere of the store and the process of purchasing my vehicle was very peaceful and they took very good care of me and my mother. I am highly satisfied with their patience and professionalism. They definitely put the customer first and that is a number one for me! Thank you again Gary and Robert.

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Google Jan 8, 2025

I had an amazing experience working with Shawn Girton at Volkswagen of Ocala! From the start, he was incredibly knowledgeable about the inventory and took the time to answer all my questions before I even stepped foot in the dealership. When I arrived, everything was ready to go, and the process was seamless and efficient. Shawn’s professionalism and honesty stood out—he never made me feel pressured to buy, which I really appreciated. The entire transaction was pain-free, and I couldn’t be happier with my purchase. If you’re looking for a stress-free car-buying experience, I highly recommend ...

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Google Jan 7, 2025

Great experience working with Shawn Girton. Got what I wanted in a vehicle. Happy with the outcome and his personal attention to my needs in a new car. Highly recommend.

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DealerRater Jan 7, 2025

Shawn was a great salesman and we're very happy with our new Atlas!! We would recommend!

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Google Jan 7, 2025

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Google Jan 6, 2025

This is my second purchase from VW of Ocala and I couldn’t be more pleased! When my vehicle was totaled from an accident, I was concerned that I couldn’t get financing until the loan was paid off. The whole team ( Erik, Shawn, and TJ ) helped me every step of the way. I was treated with care and respect. I was in and out in a few hours with a certified pre owned Taos! Highly Recommend

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Google Jan 6, 2025

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Google Jan 5, 2025

Great, prompt vehicle repair.

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Google Jan 4, 2025

Was a pleasant no pressure experience. Mayte was very attentive and made sure I was happy with everything. I feel I got a very fair deal. Also, facility is very nice and professionally run.

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Google Jan 4, 2025

Great service very professional from arrival to finish

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Google Jan 3, 2025

Completed my first visit with the service shop. It was hassle free with no issues!

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Google Jan 3, 2025

I love that they show a video of everything !

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Google Jan 3, 2025

VW of Ocala went out of their way to fix our Atlas with an intermittent problem.

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Google Jan 3, 2025

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Google Jan 2, 2025

First time ever shopping a Volkswagen. They were running their end of year sale so my husband & I went over to check out the suv line. Our salesman was Robert and I cannot say enough to this man's character! He was welcoming and very down to earth, HONEST and humble. He was not pushy and answered every question we had, even when he had to go and ask someone else for the answer. He definitely went yhe extra mile to please us! After our purchase he introduced us to David who was the product specialist, he showed us ...

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Google Jan 2, 2025

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Google Jan 2, 2025

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Google Jan 1, 2025

Superb service.

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Google Jan 1, 2025

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Google Jan 1, 2025

Fez always provides great service! Never disappointed with the service team and their remarkable efforts to provide efficient and excellent customer service!

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Google Jan 1, 2025

David was amazing!!!!

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Google Dec 31, 2024

Love VW of Ocala!!!!

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Google Dec 31, 2024

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Google Dec 31, 2024


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