Customer Testimonials
We had an absolutely amazing experience at Volkswagen of Ocala!
Shawn was our salesman and did a phenomenal job helping us figure out exactly what vehicle was right for us. He took the time to walk us through the different models, helped us with available discounts, and made the entire process easy and comfortable.
The finance team was amazing as well. Everyone was extremely helpful and made sure we understood everything along the way.
Jackie handled our closing paperwork and was absolutely wonderful to work with. She had a great attitude, was incredibly friendly, and even helped us choose the ... Read More Google - Sep 26, 2026
We were on our way to visit my son at University of Florida in Gainsville for parents weekend and experienced a weird behavior in my Volkswagen Atlas Sport. We called Raymond Grossi at Volkswagen of Ocala and he immediately got us an appointment and solved the problem. He is super polite and knowledgeable, the service was excellent, the waiting was very pleasant, and they even clean the car. Thank you so much!!! You made our day!!!
Great service and Great Deal
Our Service Consultant, Raymond, was very cordial and knowledgeable.
Service was on point , informational and helpful . The windshield wipers were expensive . All my other services were covered under my warranty.
Very helpful
David was great! He was friendly, knowledgeable, and very honest. He also gave us a lot of information that helped us make our decision.
Had the right parts and service was great!
Ricky in the service dept is great. Thank you.
The effort shown by the sales personal was above expectations. The work done to arrive at a good deal is much appreciated. I highly recommend Ocala VW.
Carlos was more than helpful and caring when he helped me trade in my VW. I ended up with a much nicer updated car for a great price and was treated great. Couldn’t have asked for a better experience.
Exceptional sales department, Isaiah was great, very friendly, helpful and honest. I love my 2026 VW Atlas SEL and I will definitely purchase another car with them again!
The customer service here is 5/5. Everyone was very friendly and went above and beyond. Thank you so much for the great hospitality
10,000 mile service
always a great experience even though my car is seven years old I could go elsewhere but always bring it back to you
Service and knowledge were impeccable. However the hourly rates are ridiculously high.
Service and tech were excellent - took care of two minor recalls, no charge
Great service. No pushy salesmen. VW of Ocala made buying a car easy.
Tk you Mark and Fez for all your help. -Aileen
V.W. of Ocala sold us a Toyota Highlander recently and we could not have been happier with their treatment. Our sales rep Carlos was fantastic at helping us and putting us at ease with our many concerns. We would highly recommend this dealer and Carlos to anyone..
I had a great experience! Mr. Fez was wonderful, professional, and friendly. The shop was spotless, the staff was welcoming, and the entire visit was enjoyable. Highly recommend!
Scheduled an appt for service on my Golf R. Ricky was very accommodating. I received updates throughout the week. I appreciated the transparency and communication.
Volkswagen thank you so much for taking the time to help not just me but my girls find the perfect car for our family ! Carlos Hernandez we would not have been able to go through this process or make this decision without you ! Thank you thank you !
(Translated by Google) Very good service, excellent attention. (Original) Muy buen servicio, excelente atención.
Good job carol
2026 VW Tiguan recall. Great experience, as usual. Rick Vallejos is an A+ professional.
Excellent experience. No games and everyone was respectful and professional. This is how car buying should be.
A high class low pressure dealership with excellent sales people and an all-around great atmosphere
Staff was very nice and attentive. Specially David and Awilda. The only negative thing I have to say it's that it took too long to get our cars. We spent there around 9 hrs.
Isaiah and the rest of the team were pleasant and helpful. Although the process was not fast, it was straightforward.
Just very impressive. I appreciate the effort that you all put forth to make a customer feel valued and be confident in the level of work that has been done….Much appreciated
They are always so nice and explain everything clearly and with details. Best part, the service department sends you a video of the inspection of your car.
Wonderful service and all but price ridiculous
Anton was our car seller he was very helpful polite it was a great experience
Very professional and attentive staff. Always a pleasure to come here.
I had a wonderful experience car shopping with VW of Ocala. From the start they we are always polite and easy to contact. When I showed up to test drive my car I had the best salesman named David. He was really down to earth and made me and my kids feel very welcome there. They had a full snack bar and hot chocolate machine which my kids really enjoyed. The office manager and the lady doing my paperwork went above and beyond. I had a wonderful experience and I love my new ride. highly recommend vw of ocala
Fez is the man, extremely transparent and direct.
I appreciate being informed of what was not done, but may be needed in the near future. Your service department has always been very good.
Fez provided a seamless experience and was so easy to work with! The team serviced my car fast and even provided a nice car wash. I am so pleased!
Excellent service from the BW dealership and Mr. Carlos Hernandez. He explained every detail of the transaction with great professionalism regarding the 2026 Tiguan. I am grateful and satisfied; I would highly recommend him. He is an affable person who inspires confidence throughout the entire process. 👌
Great “David Peralta” did great help!!!!! But me on a 2023 toyota tacoma amazing price
Good service staff was polite and friendly.
I bought my first new vehicle in my whole life recently at Volkswagen of ocala. A 2026 Jetta sport. Super great experience. Shawn was my salesperson. He was more than helpful in making sure everything went smoothly. From the day I walked in to look at this vehicle until the day I bought it there was never any high pressure sales techniques used. Thanks Shawn and VW of Ocala
Staff did a great job fixing a glitch in my GPS. Also yearly maintenance. Again great service from the whole service staff. From the moment I arrived till the time I was ready to go.
During my visit I had a great time with David Peralta
I really like the service especially the video I received from the tech showing what he did and actually showing what NEED to be done. They always say first impression set the path forward and my service person Mr Fez Fuentes was on point every step of the process keeping me informed on what had been done, suggestions on current and future services. I will be back for my future sevices.
We are pleased with the work performed, as well as the staff whom helped us. They were very nice and professional
I trust the service they provide. Pleasant experience waiting.
Very pleased when coming into here. Everyone one in here I very nice and it was a pleasure talking with David peralta.
Ricky V was extremely accommodating to my needs. Car was whisked away & I left a sewing machine I needed in it. He helped w/every detail! Uber rides were atrocious. Drivers almost neaderthals, 1 propositioned me. Other spoke 0 English & was angry! Transmission did a weird sideways thing ystrdy. I want to DOC that on my service bill. Ystrdy 8.3.26. New location is 1/2 way to coast. Soooo far from old Ocala but great service! Merci!
Absolutely the best in service and customer relationship.
Very friendly staff. Quick and accurate service! Got me in right at appointment time and wasn’t there any longer than an hour! Highly recommend!
They were friendly and helped get me the car I wanted. Easy to work with.
Performed 30k service with preventive brake work. Good.job.
Superb service from start to finish! The staff was friendly, professional, and made the entire experience easy. They even provided a complimentary Uber to my destination because I had another appointment, and they offered to arrange my return ride as well. That’s outstanding customer service and a level of convenience you don’t often find. Highly recommend!
I want to give a huge shout out to Rickey in service took my 2020 atlas in and it ended up needing a oil cooler which was on back order I needed my 3rd row vehicle and couldn’t afford for it to be down Rickey was able to get me into a loaner the entire length of time to get the part that just shows me how great a dealership is when it comes to customer service I wouldnt dream of taking my car anywhere else or buying from any other dealership after this experience
I went to change the oil , first , the people there are very friendly, and the place is very pleasant, while you are waiting you can enjoy a good coffee, has Fresh fruit, cookies, and more . I like to go there . I recommend a 100%. To visit . You will see. Thank you . Volkswagen Ocala .
I came in for an oil change and a check engine light. The representative Fez, was extremely helpful and informative and even offered an Uber ride to be able to get back to pick up my car.
Great service! They went above and beyond to assist me. Mark made sure I was taken care of and took the time to call and verify my warranty on what I needed to get done. Very professional staff.
I received excellent service ,the mgr Danny is particularly helpful.
I had an exceptional experience with the Volkswagen dealership in Ocala. The customer service provided was outstanding, surpassing the basic expectations. Notably, they went above and beyond by personally picking me up from the Orlando airport and subsequently calling me a few days later to ensure that my car and overall experience during the return trip were satisfactory.
I was met at my car and walked in to the service department for my 20k mile service. The facility was very clean and the waiting area was large and comfortable. Plenty of snacks and beverages to choose from. I was sent a video from the technician walking all around my vehicle explaining what he was going to do and what he had checked. I have had VW cars for almost 20 years. Ocala VW was by far the best experience and the wait time was the shortest.
Rickey great advisor. Gets me in at time i want
Service manager Ricky was great. Very professional and explained my issues clearly. Introduced me to the tech preforming the work. Great customer service.
If you’re shopping for a car and want a dealership that delivers real results, look no further than VW Ocala. My experience here wasn’t just good — it was exceptional in every way that matters.
Carlos and Ms. Jackie are the definition of elite customer service. They listened to every concern, handled every request, and guided me through one of life’s biggest purchases with genuine care and unmatched professionalism. Their ability to make a stressful process feel effortless is exactly why people choose VW Ocala — and why they stay loyal.
Behind the scenes, T.J. and Chris worked ... Read More Google - Jul 25, 2026
Got a new car with only a minimal amount of hassle.
Extremely good service. Nice people and competitive prices.
I had a recall on my 2025 Taos and took it to Ocala VW. I received amazing service.
(Translated by Google) Mr. Carlos is a great salesman; he helped us every step of the way to choose what suited us best. We are very grateful to him. You can call him anytime; he always provides excellent service. (Original) El señor carlos es gran vendedor nos ayudo en todo momento a elegir lo que mas nos acomodaba ,le estamos agradecido ,puede llamarlo en cualquier momento que siempre tiene una excelente atención
Carlos Hernandez, did an amazing job getting me approved. Himself and the whole back end team really made this happen for me. Not to mention beyond amazing customer service all around. I highly recommend Carlos as your salesman. He stood with me until I drove off the lot. You won’t regret going with Carlos. Thank you Carlos and the whole team involved on getting me approved with the price point I wanted to be in.
Carlos was fantastic. Really super nice to work with . Thankyou Carlos you made this really easy for me.
Great friendly service. Very good at email communications. Had a great time and was taken care of well.
Awesome customer service and care. Effortless, efficient and easy to trade my vehicle and get a new VW SUV. Wonderful people. Thank you for everything!
My service advisor was spot on about how long my service would take. The waiting area is comfortable.